Learning Library

  Currently, Virgin Mobile does not offer a family plan option with the Inner Circle.  Each member must purchase an iPhone and enroll in Inner Circle with their own account.  Click here to learn more about the Inner Circle plan.

You can use all major credit and debit cards to set up your Inner Circle account, including MasterCard, Visa and American Express.  

Want to know how to set up and connect Mobile Hotspot? Follow these helpful steps

If you’re trying to swap your service from an existing iPhone to a new iPhone, you might run into Apple two-factor authentication which requires an Apple ID verification code. This is a security feature Apple provides to ensure your account can only be accessed on devices you trust. 

Virgin Mobile offers, through its parent Sprint Corporation, Directory Assistance calls on a complimentary basis to blind, visually impaired and other customers with qualifying disabilities.

You can enroll in AutoPay through  My Account  or through the  Virgin Mobile USA app for iPhone .

For Certified Pre-Loved devices, to ensure that your Mobile Hotspot functions properly, you’ll need to complete a factory reset on your device. To learn how, please  visit Apple Support . (We’re working to enable Mobile Hotspot functionality without a factory reset in the future.)

Having trouble activating your new Certified Pre-Loved iPhone from Virgin Mobile? Try following these simple steps to resolve the issue

It’s easy to move your iCloud/iTunes when you switch your phone.  

The promotional service period excludes taxes or charges for add-on products, such as phone insurance and international calling.