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  Currently, Virgin Mobile does not offer a family plan option with the Inner Circle.  Each member must purchase an iPhone and enroll in Inner Circle with their own account.  Click here to learn more about the Inner Circle plan.

You can use all major credit and debit cards to set up your Inner Circle account, including MasterCard, Visa and American Express.  

Want to know how to set up and connect Mobile Hotspot? Follow these helpful steps

If you’re trying to swap your service from an existing iPhone to a new iPhone, you might run into Apple two-factor authentication which requires an Apple ID verification code. This is a security feature Apple provides to ensure your account can only be accessed on devices you trust. 

Virgin Mobile offers, through its parent Sprint Corporation, Directory Assistance calls on a complimentary basis to blind, visually impaired and other customers with qualifying disabilities.

You can enroll in AutoPay through  My Account  or through the  Virgin Mobile USA app for iPhone .

To take advantage of Member Benefits we require your date of birth and email. Why? Certain offers require email follow-up while others require a minimum age. Updating this information allows us to deliver the most relevant Member Benefits.

With the Virgin Mobile app, you can: Access your account quickly and securely with TouchID Take advantage of the great Member Benefits offers See your plan details Update your payment information

For Certified Pre-Loved devices, to ensure that your Mobile Hotspot functions properly, you’ll need to complete a factory reset on your device. To learn how, please  visit Apple Support . (We’re working to enable Mobile Hotspot functionality without a factory reset in the future.)

Having trouble activating your new Certified Pre-Loved iPhone from Virgin Mobile? Try following these simple steps to resolve the issue

It’s easy to move your iCloud/iTunes when you switch your phone.  

First, you should know you are getting an amazing deal on top-notch mobile service including Member Benefits – AND you’re getting an Amazon.com Gift Card on us!

The promotional service period excludes taxes or charges for add-on products, such as phone insurance and international calling.