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What Happens If I Miss My Payment? You’ll have 60 days from the date your last payment was due to receive this benefit.

Symptoms  Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5.  An error pop-up suggesting the service is not subscribed will be presented.                       Solution   This behavior will be permanently addressed in an upcoming software release.  Please do not hard reset or attempt to replace the device for this issue.  No account modifications necessary to resolve:   Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#).  This does not remove any personal data from the device.                       The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.

If you forgot your Virgin Mobile PIN , you can choose one of the following options

Virgin Mobile has you covered!  Virgin Mobile’s nationwide network covers 290 million people and is faster than ever before.   Updated: 06/09/17

Membership in the Inner Circle requires no commitment.  You are free to cancel your Inner Circle service at any time.  Just call our support team at  844.604.3422  for assistance with the cancellation process.

Virgin Mobile Inner Circle currently does not offer payment extensions.

By enrolling in AutoPay, you authorize Virgin Mobile to automatically charge your monthly recurring charges—plus any applicable taxes—to your registered payment method every month on your Monthly Service Date.

  Currently, Virgin Mobile does not offer a family plan option with the Inner Circle.  Each member must purchase an iPhone and enroll in Inner Circle with their own account.  Click here to learn more about the Inner Circle plan.

With the Inner Circle plan from Virgin Mobile, you are already enrolled in AutoPay.  Any charges will be charged to your registered credit or debit card, so you don’t need to worry about logging in to make payments.

We want to get the device to you as soon as possible. You can choose the right delivery option, including expedited next business day shipping, as you complete the purchase process.

You can use all major credit and debit cards to set up your Inner Circle account, including MasterCard, Visa and American Express.  

 Plan Restart allows you to restart your monthly plan before the end of your current month of service.

Advance Payment is a great option for those who like to plan ahead a little.

Learn how to swap your phone

Information on Virgin Mobile's retired plans.

Once you receive your email confirmation, complete the phone set up in 4 quick steps

Information about Assurance Wireless can be found on the Assurance Wireless Web site.

You can enroll in AutoPay through  My Account  or through the  Virgin Mobile USA app for iPhone .

My Account is the online portal that enables you to take more control of your Virgin Mobile service.

Refunds on eligible devices are processed within 7-14 business days from the time we receive your device.