Virgin Mobile

Learning Library

Sort by:
What Happens If I Miss My Payment? You’ll have 60 days from the date your last payment was due to receive this benefit.
View full article
Symptoms  Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5.  An error pop-up suggesting the service is not subscribed will be presented.                       Solution   This behavior will be permanently addressed in an upcoming software release.  Please do not hard reset or attempt to replace the device for this issue.  No account modifications necessary to resolve:   Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#).  This does not remove any personal data from the device.                       The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
View full article
If you forgot your Virgin Mobile PIN , you can choose one of the following options
View full article
Virgin Mobile has you covered!  Virgin Mobile’s nationwide network covers 290 million people and is faster than ever before.   Updated: 06/09/17
View full article
Yes, we have a Virgin Mobile App for iPhone available. Simply, go to the App Store and download it.
View full article
Membership in the Inner Circle requires no commitment.  You are free to cancel your Inner Circle service at any time.  Just call our support team at  844.604.3422  for assistance with the cancellation process.
View full article
Virgin Mobile Inner Circle currently does not offer payment extensions.
View full article
By enrolling in AutoPay, you authorize Virgin Mobile to automatically charge your monthly recurring charges—plus any applicable taxes—to your registered payment method every month on your Monthly Service Date.
View full article
  Currently, Virgin Mobile does not offer a family plan option with the Inner Circle.  Each member must purchase an iPhone and enroll in Inner Circle with their own account.  Click here to learn more about the Inner Circle plan.
View full article
With the Inner Circle plan from Virgin Mobile, you are already enrolled in AutoPay.  Any charges will be charged to your registered credit or debit card, so you don’t need to worry about logging in to make payments.
View full article
We want to get the device to you as soon as possible. You can choose the right delivery option, including expedited next business day shipping, as you complete the purchase process.
View full article
You can use all major credit and debit cards to set up your Inner Circle account, including MasterCard, Visa and American Express.  
View full article
 Plan Restart allows you to restart your monthly plan before the end of your current month of service.
View full article
Advance Payment is a great option for those who like to plan ahead a little.
View full article
Learn how to swap your phone
View full article
Information on Virgin Mobile's retired plans.
View full article
Once you receive your email confirmation, complete the phone set up in 4 quick steps
View full article
Information about Assurance Wireless can be found on the Assurance Wireless Web site.
View full article
You can enroll in AutoPay through  My Account  or through the  Virgin Mobile USA app for iPhone .
View full article
To take advantage of Member Benefits we require your date of birth and email. Why? Certain offers require email follow-up while others require a minimum age. Updating this information allows us to deliver the most relevant Member Benefits.
View full article