Virgin Mobile

Learning Library

Sort by:
Sprint and Samsung are receiving a small number of reports about unexpected roaming, data loss, or voice issues on the Galaxy S10 models.  Active investigations are ongoing to validate and address any concerns.
View full article
Symptoms  Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5.  An error pop-up suggesting the service is not subscribed will be presented.                       Solution   This behavior will be permanently addressed in an upcoming software release.  Please do not hard reset or attempt to replace the device for this issue.  No account modifications necessary to resolve:   Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#).  This does not remove any personal data from the device.                       The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
View full article
Virgin Mobile has you covered!  Virgin Mobile’s nationwide network covers 290 million people and is faster than ever before.   Updated: 06/09/17
View full article
Once you receive your email confirmation, complete the phone set up in 4 quick steps
View full article
Virgin Mobile is p owered by Sprint’s nationwide 4G LTE network   Life happens where you are, whether that’s in the heart of the city or the heartland. That’s why Virgin Mobile’s service is powered by Sprint’s nationwide 4G LTE network, offering overall network reliability that beats T-Mobile and performs within one percent of Verizon and AT&T. 1
View full article
Best: Approximation of an in-building experience. Note, indoor performance varies and there are other factors, many of which are beyond Sprint's control, that may influence overall in-building performance including building structure, building materials, etc.   Fair: Denotes areas with available outdoors/street coverage.
View full article
   Best:   You should generally receive a signal strength sufficient to make calls outdoors, in a car and in many buildings.       Good:     You should generally receive a signal strength sufficient to make calls outdoors, in a car and in some buildings.       Fair:     You should generally receive a signal strength sufficient to make calls outdoors, but typically not for calls in a car or in buildings.    
View full article
There are 3 different types of Alerts: Presidential Alerts – This kind of alert can only be sent by the President of the United States. Imminent Threat – This kind of alert is broken down into 2 levels: Extreme and Severe. Examples of this type of alert might be a weather alert or a chemical spill. AMBER Alerts – America’s Missing: Broadcast Emergency Response. AMBER alerts are also sent as WEAs.
View full article
You will not receive a message when you roam outside of the coverage area.
View full article
While Virgin Mobile has enabled WEA to be available anywhere on the Sprint Nationwide Network, Virgin Mobile does not control when local and Federal agencies begin sending messages.
View full article
Wireless Emergency Alerts (WEA), also known as CMAS, is a part of a national alerting system called IPAWS (Integrated Public Alert and Warning System) that enables emergency management officials to rapidly disseminate the warnings and safety information via text alerts to wireless phones based on the phones’ geographic location.
View full article
  While roaming on a partner network, your device will indicate that you’re roaming. You can distinguish any roaming that counts against your monthly roaming limits from Extended coverage by checking the coverage map on virginmobileusa.com/coverage .
View full article
We offer roaming service to give you convenient access to networks when you're temporarily outside Virgin Mobile's coverage area. Roaming provides coverage on partner networks.
View full article
No, using service in Extended Coverage areas does not count against roaming limits included with your Virgin plan. Your roaming limits will only apply to service accessed on roaming partner networks, not Extended networks.
View full article
No. WEA messages require capabilities that are only available on select CDMA Series Virgin Mobile phones.
View full article
WEAs are delivered based upon geography and are not sent to specific phones.
View full article
Every WEA has an expiration date/time. Virgin Mobile will resend the wireless alert every 5 minutes until the WEA has expired, so even if you travel into an area designated for a WEA after it was originally sent you will still receive the alert.
View full article
WEA messages sent to Virgin Mobile phones are sent to a specific geography and broadcast to all WEA capable phones.
View full article
Due to the importance of WEA to public safety, WEA has a distinct vibration cadence and audio tone that are different than what you can choose for a regular text message.
View full article
If the WEA/CMAS client is turned on, go to messaging options. Under messaging options, you remove the check marks for the message types you wish to opt out of.   If the WEA/CMAS client is not turned on, no messages will be displayed on the phone.
View full article