Users of the Sprint Visual Voicemail (VVM) application are reporting that voicemails left for them are not always being delivered to the phone.
Please be advised this has been root caused to a bug within the VVM application. If the VVM application is not open or running in the background (if the application is closed), then voicemails are not being delivered as expected.
Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5. An error pop-up suggesting the service is not subscribed will be presented.
This behavior will be permanently addressed in an upcoming software release. Please do not hard reset or attempt to replace the device for this issue. No account modifications necessary to resolve:
Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#). This does not remove any personal data from the device.
The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
To join the Inner Circle, you must purchase a new iPhone at virginmobileusa.com or an Apple Retail Store or bring an eligible iPhone specifically for use with the Inner Circle Plan. On legacy prepaid plans, you may activate a previously used Virgin Mobile CDMA Series phone. However, not all services are available on all Virgin Mobile phones.
If you purchased a new iPhone from the Virgin Mobile website and paid full manufacturer suggested retail price (MSRP), you may contact Customer Care to request that the phone be unlocked after you have subscribed to the Inner Circle plan for more than 14 days.
One important occurrence we can troubleshoot is related to Display/Touchscreen Troubleshooting. By remembering a few important tips, we can be more successful in helping address the root cause associated with these interactions.
Some users are reporting "Unable to install all contents 1 code: 400" appear repeatedly.
The root cause is actively under investigation and devices should not be replaced based on this behavior. Follow these steps to resolve:
Ensure handset is on Sprint mobile data (not Wi-Fi)
Open phone dialer and enter ##BRAND# and select YES. This will resend the ID payload to the handset without removing any personal data.
If the handset is in weak Sprint coverage or if the error returns, please to move to a location in good Sprint network coverage and try again.
If ##BRAND# does not resolve the behavior and error 400 continues to appear, perform a full factory data reset.
Settings > General management > Reset > Factory Data Reset
This communication will be updated as root cause is identified.