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Fill out the return form  and we’ll send you the all the additional information needed to return your phone.
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We want to get the device to you as soon as possible. You can choose the right delivery option, including expedited next business day shipping, as you complete the purchase process.
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Virgin Mobile offers, through its parent Sprint Corporation, Directory Assistance calls on a complimentary basis to blind, visually impaired and other customers with qualifying disabilities.
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You can enroll in AutoPay through  My Account  or through the  Virgin Mobile USA app for iPhone .
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 With the Virgin Mobile Refer a Friend Program, both the referrer (customer) and referee (prospect) will receive a $25 account credit upon activating onto a Virgin Mobile monthly plan.
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When purchasing a device from  VirginMobileUSA.com , your shipping address and your billing address must match. This is for the safety of our customers.
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From Beyoncé to blink-182, you can now stream music through your Virgin Mobile device without it counting against your high-speed data allotment. Tune in, sit back and listen all you want without worrying about running out of high-speed data or being hit with overage charges. It currently works with Pandora, iHeartRadio, Slacker, 8tracks and Milk Music, with more streaming music providers coming soon.
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Unfortunately, we do not currently support the Apple Watch 3 and do not have any plans do to so at this time.
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You can always upgrade to a newer device at Virgin Mobile.
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All new Android phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer.    
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  Call a Virgin Mobile Care Agent at 888.322.1122 and they’ll help you take care of it.
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A Pre-Loved phone from Virgin Mobile is a gently used, non-certified device that has undergone functional testing and inspection to ensure it is in good working order. Pre-Loved iPhones are tested for functionality and gently cleansed but may have visible usage wear and tear.  Your Pre-Loved iPhone comes with a 90-Day Limited Replacement Warranty and an original manufacturer-quality charger.  A Pre-Loved iPhone is not eligible for Virgin Mobile Phone Insurance .
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A Certified Pre-Loved phone is tested, inspected and, if necessary, remanufactured according to the original manufacturer specifications. It is restored to factory default settings and loaded with the latest system software. Your Certified Pre-Loved iPhone will come with a brand-new extended-life battery, Apple EarPods and a charger.  A Certified Pre-Loved phone is not eligible for Virgin Mobile Phone Insurance .
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Let's face it, stuff happens. Like, you forget your phone at the restaurant. Or you accidentally drop it on the sidewalk. Without insurance, bad luck could cost you big time.   That's why Virgin Mobile has partnered with Brightstar Device Protection (formerly eSecuritel), a leader in device protection, to offer Phone Insurance to our customers.
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  We suggest that you wait to set up your voicemail mailbox until after your service is fully transferred. If you set up your voicemail mailbox prior to this, all messages and settings (including your greeting and password) will be lost when the number you have transferred becomes active.
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CallWatch   is a Call and Text blocking service. Customers can download the   CallWatch   app and subscribe to CallWatch   for $2/mo to get real-time alerts on all suspicious and unwanted incoming calls and text messages.
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The following 90 Day Limited Replacement Warranty against mechanical or electrical failure applies to eligible Pre-Owned Phones purchased from authorized retailers of the Wireless Provider within the 50 U.S. States, District of Columbia, Puerto Rico, and the U.S. Virgin Islands ("Limited Warranty").
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