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On Thursday, April 5 th , 2018, between 10:00 and 11:00 a.m., local government officials in and around Washington, D.C., will TEST the  WEA system , to include sending actual TEST WEA messages to wireless subscribers throughout the National Capital Region
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If you’re trying to swap your service from an existing iPhone to a new iPhone, you might run into Apple two-factor authentication which requires an Apple ID verification code. This is a security feature Apple provides to ensure your account can only be accessed on devices you trust. 
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Virgin Mobile offers, through its parent Sprint Corporation, Directory Assistance calls on a complimentary basis to blind, visually impaired and other customers with qualifying disabilities.
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Information about Assurance Wireless can be found on the Assurance Wireless Web site.
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Virgin Mobile is p owered by Sprint’s nationwide 4G LTE network   Life happens where you are, whether that’s in the heart of the city or the heartland. That’s why Virgin Mobile’s service is powered by Sprint’s nationwide 4G LTE network, offering overall network reliability that beats T-Mobile and performs within one percent of Verizon and AT&T. 1
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You can enroll in AutoPay through  My Account  or through the  Virgin Mobile USA app for iPhone .
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My Account is the online portal that enables you to take more control of your Virgin Mobile service.
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Refunds on eligible devices are processed within 7-14 business days from the time we receive your device.
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 If you missed a payment, never fear.   Once a payment has successfully been applied to your Virgin Mobile account, your service should be restored within 5-10 minutes.
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 With the Virgin Mobile Refer a Friend Program, both the referrer (customer) and referee (prospect) will receive a $25 account credit upon activating onto a Virgin Mobile monthly plan.
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When purchasing a device from  VirginMobileUSA.com , your shipping address and your billing address must match. This is for the safety of our customers.
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If you have a concern about your battery, simply go to an  Apple Retail Store  and buy a new battery to resolve any issues.
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From Beyoncé to blink-182, you can now stream music through your Virgin Mobile device without it counting against your high-speed data allotment. Tune in, sit back and listen all you want without worrying about running out of high-speed data or being hit with overage charges. It currently works with Pandora, iHeartRadio, Slacker, 8tracks and Milk Music, with more streaming music providers coming soon.
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Looking to purchase a new Android device for Virgin Mobile? We’ve got options for both new and existing Virgin Mobile customers.
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Here are a few simple ways you can swap to a new device with your Virgin Mobile account
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Great news! We don’t have any bills. Virgin Mobile is a prepaid phone service. You pay in advance, so no surprises! Log in to   My Account   or the   VMU iOS App   to see monthly charges
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Unfortunately, we do not currently support the Apple Watch 3 and do not have any plans do to so at this time.
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Easy, peasy. Go to the “ Activate ” link at  virginmobileusa.com  and follow the activation steps.  We have the same steps for a SIM and a new phone.
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Great news! You set up your account including your PIN during the purchase or activation flow. No further setup is required.
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You can always upgrade to a newer device at Virgin Mobile.
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