The expiration date of all Member Benefit offers will be listed on the offer page and will be listed under “My Benefits.” If an offer expires, don’t worry—we’re working hard to get you more great benefits, so make sure you head back to the Member Benefit page regularly.
Go to the Member Benefits page to see the latest sweepstakes you can enter. Choose one from the list and hit “enter.” You’ll see a confirmation of your entry on screen. Cross your fingers, we’ll let you know if you’ve won.
On Thursday, April 5 th , 2018, between 10:00 and 11:00 a.m., local government officials in and around Washington, D.C., will TEST the WEA system , to include sending actual TEST WEA messages to wireless subscribers throughout the National Capital Region
You will need to have your phone number, account number, and account PIN or Password from your current provider.
Virgin Mobile will be unable to transfer your number without those accurate pieces of information.
Virgin Mobile is p owered by Sprint’s nationwide 4G LTE network
Life happens where you are, whether that’s in the heart of the city or the heartland. That’s why Virgin Mobile’s service is powered by Sprint’s nationwide 4G LTE network, offering overall network reliability that beats T-Mobile and performs within one percent of Verizon and AT&T. 1
Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5. An error pop-up suggesting the service is not subscribed will be presented.
This behavior will be permanently addressed in an upcoming software release. Please do not hard reset or attempt to replace the device for this issue. No account modifications necessary to resolve:
Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#). This does not remove any personal data from the device.
The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
Here are the steps to check voicemail from another phone:
Call your phone number from another phone
When you hear the greeting press the '*' key
You will be prompted to enter your password, and then press '#.'
You will now be in voicemail.
Currently, Virgin Mobile does not offer a family plan option with the Inner Circle. Each member must purchase an iPhone and enroll in Inner Circle with their own account. Click here to learn more about the Inner Circle plan.
Let's face it, stuff happens. Like, you forget your phone at the restaurant. Or you accidentally drop it on the sidewalk. Without insurance, bad luck could cost you big time.
That's why Virgin Mobile has partnered with Brightstar Device Protection (formerly eSecuritel), a leader in device protection, to offer Phone Insurance to our customers.
A Certified Pre-Loved phone is tested, inspected and, if necessary, remanufactured according to the original manufacturer specifications. It is restored to factory default settings and loaded with the latest system software. Your Certified Pre-Loved iPhone will come with a brand-new extended-life battery, Apple EarPods and a charger. A Certified Pre-Loved phone is not eligible for Virgin Mobile Phone Insurance .
The following 90 Day Limited Replacement Warranty against mechanical or electrical failure applies to eligible Pre-Owned Phones purchased from authorized retailers of the Wireless Provider within the 50 U.S. States, District of Columbia, Puerto Rico, and the U.S. Virgin Islands ("Limited Warranty").