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The following 90 Day Limited Replacement Warranty against mechanical or electrical failure applies to eligible Pre-Owned Phones purchased from authorized retailers of the Wireless Provider within the 50 U.S. States, District of Columbia, Puerto Rico, and the U.S. Virgin Islands ("Limited Warranty").
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A Pre-Loved phone from Virgin Mobile is a gently used, non-certified device that has undergone functional testing and inspection to ensure it is in good working order. Pre-Loved iPhones are tested for functionality and gently cleansed but may have visible usage wear and tear.  Your Pre-Loved iPhone comes with a 90-Day Limited Replacement Warranty and an original manufacturer-quality charger.  A Pre-Loved iPhone is not eligible for Virgin Mobile Phone Insurance .
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Best: Approximation of an in-building experience. Note, indoor performance varies and there are other factors, many of which are beyond Sprint's control, that may influence overall in-building performance including building structure, building materials, etc.   Fair: Denotes areas with available outdoors/street coverage.
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Premium Caller ID displays the name and number of the incoming calls not already listed in your phone's contact/address book.
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Need to top up? Here are four different ways to add money to your Virgin Mobile account
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Yes. Transferring (Porting) your current wireless or landline number to Virgin Mobile couldn't be easier. 
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Yes. So, you already have an iPhone that is  compatible with Inner Circle . Great, here’s what you need to do to bring your own device and join the Inner Circle.
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You can unsuspend your phone in  My Account   without having to wait on us or even talk to us.
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We offer roaming service to give you convenient access to networks when you're temporarily outside Virgin Mobile's coverage area. Roaming provides coverage on partner networks.
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To join the Inner Circle, you must purchase a new iPhone at  virginmobileusa.com   or an Apple Retail Store or  bring an eligible iPhone   specifically for use with the Inner Circle Plan. On legacy prepaid plans, you may activate a previously used Virgin Mobile CDMA Series phone. However, not all services are available on all Virgin Mobile phones.
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Information on Virgin Mobile's retired plans.
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You can add packages to call to other countries while in the U.S.  To add these features to your plan, login to My Account and click on “Change Plans or Add-ons.”  
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When you reach your monthly roaming limit, we will send you a free text message notifying you that your domestic roaming minutes have been used for the current billing cycle and will be restored at the start of the next cycle.
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When purchasing a device from  VirginMobileUSA.com , your shipping address and your billing address must match. This is for the safety of our customers.
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Here are a few simple ways you can swap to a new device with your Virgin Mobile account
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Unfortunately, we do not currently support the Apple Watch 3 and do not have any plans do to so at this time.
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Having trouble connecting to mobile data? Follow these helpful steps to troubleshoot your device.
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 With the Virgin Mobile Refer a Friend Program, both the referrer (customer) and referee (prospect) will receive a $25 account credit upon activating onto a Virgin Mobile monthly plan.
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   Best:   You should generally receive a signal strength sufficient to make calls outdoors, in a car and in many buildings.       Good:     You should generally receive a signal strength sufficient to make calls outdoors, in a car and in some buildings.       Fair:     You should generally receive a signal strength sufficient to make calls outdoors, but typically not for calls in a car or in buildings.    
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No. Your number is only portable if it is active on your existing service provider's network. Once your number has been approved for transfer, your number and account will automatically be deactivated with the your existing service provider.
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