Virgin Mobile

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  Phones are often locked to specific networks. If you have had a contract in the past or are making payments on a phone, you’re provider may have locked the phone. 
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The Virgin Mobile Buyback Program allows you to sell back your used wireless devices online. Online Buyback transactions provide an account credit within 90 days of receiving your device(s).
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Virgin Mobile Inner Circle currently does not offer payment extensions.
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A Data Pack is an add-on that allows you to increase the amount of data you have access to on your monthly plan. They are available for purchase and expire after 30 days or once you’ve reached your applicable data allowance.
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  Membership in the Inner Circle requires enrolment in AutoPay.  You will need to have a valid credit or debit card registered on your account for monthly charges while you are a member of the Inner Circle.  AutoPay ensures that your service is delivered without interruption.
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We want to get the device to you as soon as possible. You can choose the right delivery option, including expedited next business day shipping, as you complete the purchase process.
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 Plan Restart allows you to restart your monthly plan before the end of your current month of service.
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Virgin Mobile has you covered!  Virgin Mobile’s nationwide network covers 290 million people and is faster than ever before.   Updated: 06/09/17
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Symptom           Diagnosis  Some users are reporting "Unable to install all contents 1 code: 400" appear repeatedly. Solution The root cause is actively under investigation and devices should not be replaced based on this behavior. Follow these steps to resolve:   Ensure handset is on Sprint mobile data (not Wi-Fi) Open phone dialer and enter ##BRAND# and select YES.  This will resend the ID payload to the handset without removing any personal data.  If the handset is in weak Sprint coverage or if the error returns, please to move to a location in good Sprint network coverage and try again. If ##BRAND# does not resolve the behavior and error 400 continues to appear, perform a full factory data reset.  Settings > General management > Reset > Factory Data Reset    This communication will be updated as root cause is identified.
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At this time, Virgin Mobile does not have a payment plan option.
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Here’s some handy links to contact some major service providers.
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If you’ve lost your phone, you can suspend your service by signing into  My Account . 
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You can purchase or cancel the Visual Voicemail upgrade options directly from the Visual Voicemail app. Select one of the upgrade options by opening the Visual Voicemail App and selecting Menu > Settings > Preferences > Manage subscription.    Visual Voicemail upgrade options are available to add onto monthly plans, and the on-going subscription charge will be added to your monthly payment
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You can click here to learn more about blocking calls with your iPhone (you’ll also pick up tips on filtering messages too).
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After you place an order on virginmobileusa.com , you'll immediately receive a reference number. As soon as the order ships, a 'Shipment Notification' email will be sent to your email address
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By enrolling in AutoPay, you authorize Virgin Mobile to automatically charge your monthly recurring charges—plus any applicable taxes—to your registered payment method every month on your Monthly Service Date.
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If you forgot your Virgin Mobile PIN , you can choose one of the following options
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My Account is the online portal that enables you to take more control of your Virgin Mobile service.
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You can always upgrade to a newer device at Virgin Mobile.
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Having trouble sending or receiving text messages? Follow these simple steps to troubleshoot your device.
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