If you purchased a new iPhone from the Virgin Mobile website and paid full manufacturer suggested retail price (MSRP), you may contact Customer Care to request that the phone be unlocked after you have subscribed to the Inner Circle plan for more than 14 days.
Deep breath. We know this can be a nightmare scenario, but we’re here to help. First, log into My Account and go to the “Report Lost Phone” section under Device & Support to put a temporary hold on your account and prevent anyone else from using it.
Wireless Emergency Alerts (WEA), also known as CMAS, is a part of a national alerting system called IPAWS (Integrated Public Alert and Warning System) that enables emergency management officials to rapidly disseminate the warnings and safety information via text alerts to wireless phones based on the phones’ geographic location.
Every WEA has an expiration date/time. Virgin Mobile will resend the wireless alert every 5 minutes until the WEA has expired, so even if you travel into an area designated for a WEA after it was originally sent you will still receive the alert.
If the WEA/CMAS client is turned on, go to messaging options. Under messaging options, you remove the check marks for the message types you wish to opt out of.
If the WEA/CMAS client is not turned on, no messages will be displayed on the phone.
There are 3 different types of Alerts:
Presidential Alerts – This kind of alert can only be sent by the President of the United States.
Imminent Threat – This kind of alert is broken down into 2 levels: Extreme and Severe. Examples of this type of alert might be a weather alert or a chemical spill.
AMBER Alerts – America’s Missing: Broadcast Emergency Response. AMBER alerts are also sent as WEAs.
WEAs will be delivered to FEMA by authorized State and local public safety/emergency agencies; by the National Weather Service and other authorized federal public safety/emergency agencies; and by the President of the United States.
Yes. All messages are sent from public safety entities that have been certified by their state government and the Department of Homeland Security as responsible for sending certain types of messages within a specific geography.