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If you purchased a new iPhone from   the Virgin Mobile website  and paid full manufacturer suggested retail price (MSRP), you may  contact Customer Care  to request that the phone be unlocked after you have subscribed to the Inner Circle plan for more than 14 days. 
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Fill out the return form  and we’ll send you the all the additional information needed to return your phone.
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Learn how to swap your phone
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Deep breath. We know this can be a nightmare scenario, but we’re here to help. First, log into My Account and go to the “Report Lost Phone” section under Device & Support to put a temporary hold on your account and prevent anyone else from using it.   Updated: 06/09/17  
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The great thing about Virgin Mobile is it’s a pay in advance service.  That means you only pay for what you want, in advance, and will not be surprised with charges or fees.
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Easy, peasy. Go to the “ Activate ” link at  virginmobileusa.com  and follow the activation steps.  We have the same steps for a SIM and a new phone.
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Virgin Mobile Inner Circle currently does not support WiFi calling.  
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Wireless Emergency Alerts (WEA), also known as CMAS, is a part of a national alerting system called IPAWS (Integrated Public Alert and Warning System) that enables emergency management officials to rapidly disseminate the warnings and safety information via text alerts to wireless phones based on the phones’ geographic location.
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While Virgin Mobile has enabled WEA to be available anywhere on the Sprint Nationwide Network, Virgin Mobile does not control when local and Federal agencies begin sending messages.
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No. WEA messages require capabilities that are only available on select CDMA Series Virgin Mobile phones.
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WEAs are delivered based upon geography and are not sent to specific phones.
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Every WEA has an expiration date/time. Virgin Mobile will resend the wireless alert every 5 minutes until the WEA has expired, so even if you travel into an area designated for a WEA after it was originally sent you will still receive the alert.
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You will not receive a message when you roam outside of the coverage area.
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WEA messages sent to Virgin Mobile phones are sent to a specific geography and broadcast to all WEA capable phones.
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Due to the importance of WEA to public safety, WEA has a distinct vibration cadence and audio tone that are different than what you can choose for a regular text message.
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If the WEA/CMAS client is turned on, go to messaging options. Under messaging options, you remove the check marks for the message types you wish to opt out of.   If the WEA/CMAS client is not turned on, no messages will be displayed on the phone.
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There are 3 different types of Alerts: Presidential Alerts – This kind of alert can only be sent by the President of the United States. Imminent Threat – This kind of alert is broken down into 2 levels: Extreme and Severe. Examples of this type of alert might be a weather alert or a chemical spill. AMBER Alerts – America’s Missing: Broadcast Emergency Response. AMBER alerts are also sent as WEAs.
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WEAs will be delivered to FEMA by authorized State and local public safety/emergency agencies; by the National Weather Service and other authorized federal public safety/emergency agencies; and by the President of the United States.
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Yes. All messages are sent from public safety entities that have been certified by their state government and the Department of Homeland Security as responsible for sending certain types of messages within a specific geography.
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You can opt out of all message types, with the exception of Presidential Alerts.
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