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  Call a Virgin Mobile Care Agent at 888.322.1122 and they’ll help you take care of it.
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  We know phones are a big investment. And, we want to invest in you – so we can start our relationship together. Virgin Mobile covers part of the MSRP on your behalf, so you don’t have to pay as much up front. 
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What is mobile optimized streaming? Mobile-optimized streaming delivers a high-quality experience for mobile devices. Streaming is mobile optimized with video streams at up to 480p+ resolution and music streams at extreme quality up to 500 Kbps. Streaming cloud gaming is limited at up to 2 Mbps.
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Virgin Mobile strives to ensure that 911 calls are minimally impacted while your number is being transferred. However, while 911 calls can be made during the process — subject to the typical limitations of any wireless 911 call — the public safety dispatch center may not receive an accurate telephone number from your phone, should they need to call you back. Therefore, if you need to make an emergency call while your number is in the process of being transferred, immediately inform the emergency operator of your exact location and your emergency.
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  We suggest that you wait to set up your voicemail mailbox until after your service is fully transferred. If you set up your voicemail mailbox prior to this, all messages and settings (including your greeting and password) will be lost when the number you have transferred becomes active.
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To expedite the transfer, we will need the following customer information: Phone number Account number from your old provider Last 4 digits of your Social Security Number (SSN) or Tax ID Billing name and address on existing service provider account Account password from your existing provider (if applicable)
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Nope! Checking eligibility has no effect on your current/existing phone service. Nothing will happen until you authorize us to transfer your number to Virgin Mobile and the transfer is completed.
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You must contact your current provider to get your PIN. Virgin Mobile can’t transfer your number without the correct PIN on the account with your current provider. 
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If you enter the wrong passcode on an iPhone device six times in a row, you'll be locked out and a message will say that your device is disabled.
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  You can  order a SIM card from our website  to bring your own device to Inner Circle.
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You want to change the SIM on your iPhone. It’s pretty simple, but here are some steps for you to follow.
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Information about Assurance Wireless can be found on the Assurance Wireless Web site.
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  Information about the PayLo plan can be found in the  retired plans section .
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