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You can unsuspend your phone in  My Account   without having to wait on us or even talk to us.
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Virgin Mobile Inner Circle currently does not support WiFi calling.  
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Wireless Emergency Alerts (WEA), also known as CMAS, is a part of a national alerting system called IPAWS (Integrated Public Alert and Warning System) that enables emergency management officials to rapidly disseminate the warnings and safety information via text alerts to wireless phones based on the phones’ geographic location.
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While Virgin Mobile has enabled WEA to be available anywhere on the Sprint Nationwide Network, Virgin Mobile does not control when local and Federal agencies begin sending messages.
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No. WEA messages require capabilities that are only available on select CDMA Series Virgin Mobile phones.
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WEAs are delivered based upon geography and are not sent to specific phones.
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Every WEA has an expiration date/time. Virgin Mobile will resend the wireless alert every 5 minutes until the WEA has expired, so even if you travel into an area designated for a WEA after it was originally sent you will still receive the alert.
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You will not receive a message when you roam outside of the coverage area.
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WEA messages sent to Virgin Mobile phones are sent to a specific geography and broadcast to all WEA capable phones.
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Due to the importance of WEA to public safety, WEA has a distinct vibration cadence and audio tone that are different than what you can choose for a regular text message.
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If the WEA/CMAS client is turned on, go to messaging options. Under messaging options, you remove the check marks for the message types you wish to opt out of.   If the WEA/CMAS client is not turned on, no messages will be displayed on the phone.
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There are 3 different types of Alerts: Presidential Alerts – This kind of alert can only be sent by the President of the United States. Imminent Threat – This kind of alert is broken down into 2 levels: Extreme and Severe. Examples of this type of alert might be a weather alert or a chemical spill. AMBER Alerts – America’s Missing: Broadcast Emergency Response. AMBER alerts are also sent as WEAs.
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WEAs will be delivered to FEMA by authorized State and local public safety/emergency agencies; by the National Weather Service and other authorized federal public safety/emergency agencies; and by the President of the United States.
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Yes. All messages are sent from public safety entities that have been certified by their state government and the Department of Homeland Security as responsible for sending certain types of messages within a specific geography.
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You can opt out of all message types, with the exception of Presidential Alerts.
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WEA messages are free.
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The Virgin Mobile Buyback Program allows you to sell back your used wireless devices online. Online Buyback transactions provide an account credit within 90 days of receiving your device(s).
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CallWatch   is a Call and Text blocking service. Customers can download the   CallWatch   app and subscribe to CallWatch   for $2/mo to get real-time alerts on all suspicious and unwanted incoming calls and text messages.
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A Data Pack is an add-on that allows you to increase the amount of data you have access to on your monthly plan. They are available for purchase and expire after 30 days or once you’ve reached your applicable data allowance.
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What Happens If I Miss My Payment? You’ll have 60 days from the date your last payment was due to receive this benefit.
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