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If you forgot your Virgin Mobile PIN , you can choose one of the following options
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Need to top up? Here are four different ways to add money to your Virgin Mobile account
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Learn how to swap your phone
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Let's face it, stuff happens. Like, you forget your phone at the restaurant. Or you accidentally drop it on the sidewalk. Without insurance, bad luck could cost you big time.   That's why Virgin Mobile has partnered with Brightstar Device Protection (formerly eSecuritel), a leader in device protection, to offer Phone Insurance to our customers.
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Yes. So, you already have an iPhone that is  compatible with Inner Circle . Great, here’s what you need to do to bring your own device and join the Inner Circle.
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The Virgin Mobile Buyback Program allows you to sell back your used wireless devices online. Online Buyback transactions provide an account credit within 90 days of receiving your device(s).
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Deep breath. We know this can be a nightmare scenario, but we’re here to help. First, log into My Account and go to the “Report Lost Phone” section under Device & Support to put a temporary hold on your account and prevent anyone else from using it.   Updated: 06/09/17  
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A UICC card is the physical smart card—you may know it as a SIM card—that is inserted into your phone, allowing you to connect to an LTE network.
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Virgin Mobile has you covered!  Virgin Mobile’s nationwide network covers 290 million people and is faster than ever before.   Updated: 06/09/17
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From Beyoncé to blink-182, you can now stream music through your Virgin Mobile device without it counting against your high-speed data allotment. Tune in, sit back and listen all you want without worrying about running out of high-speed data or being hit with overage charges. It currently works with Pandora, iHeartRadio, Slacker, 8tracks and Milk Music, with more streaming music providers coming soon.
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If you purchased a new iPhone from   the Virgin Mobile website  and paid full manufacturer suggested retail price (MSRP), you may  contact Customer Care  to request that the phone be unlocked after you have subscribed to the Inner Circle plan for more than 14 days. 
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  Phones are often locked to specific networks. If you have had a contract in the past or are making payments on a phone, you’re provider may have locked the phone. 
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With the Inner Circle plan from Virgin Mobile, you are already enrolled in AutoPay.  Any charges will be charged to your registered credit or debit card, so you don’t need to worry about logging in to make payments.
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We offer roaming service to give you convenient access to networks when you're temporarily outside Virgin Mobile's coverage area. Roaming provides coverage on partner networks.
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Here’s some handy links to contact some major service providers.
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Easy, peasy. Go to the “ Activate ” link at  virginmobileusa.com  and follow the activation steps.  We have the same steps for a SIM and a new phone.
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Fill out the return form  and we’ll send you the all the additional information needed to return your phone.
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Information on Virgin Mobile's retired plans.
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If you’ve lost your phone, you can suspend your service by signing into  My Account . 
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Check out the mobile hotspot add-ons
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