Virgin Mobile

Activating a new SIM/Phone

Whiz Kid

Activating a new SIM/Phone

Help...so confused on activating a new SIM/Phone.

 

I follow the online activation prompts...enter IMEI, enter ICCID, request new phone number, enter email address and then I end up at a screen that asks me for a Pin # and/or date of birth in order to log into my account. I don't have an account yet, I don't have an assigned phone number yet...

 

Help???  What am I missing here???

3 REPLIES 3
Agent

Re: Activating a new SIM/Phone

Hi there! You need to set up a 6 digit PIN number for your new account. 

Whiz Kid

Re: Activating a new SIM/Phone

Thank-you for the info., how/where can I setup a 6 digit pin?

 

Any assistance would be appreciated.

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Agent

Re: Activating a new SIM/Phone

We believe that was the next step on the activation process that you mentioned. We can also help you through here. Feel free to send us a private message for assistance.


You can send a private message by clicking on my name, then selecting the message option from the profile page.