Virgin Mobile

I cannot purchase a new phone on Virgin Mobile website

Master

I cannot purchase a new phone on Virgin Mobile website

I have tried to place an order for a new phone and unable to do so.  It takes the information and when I click on place the order it stays on the same page, and order is never placed.  Please fix the website and all appropriette links 

16 REPLIES 16
Agent

Re: I cannot purchase a new phone on Virgin Mobile website

Hello, @louisa. Thank you for stopping by. Clear the cookies and cache of your browser and try again. Any change, please let us know. -Kira_M. 

Master

Re: I cannot purchase a new phone on Virgin Mobile website

Hi Kira, I just did that and yet again cannot place an order.  The cart doesn't even register an item being placed in it, and doesn't let me place the order.

 

Agent

Re: I cannot purchase a new phone on Virgin Mobile website

HI there, @louisa. Did you verify that the phone is in stock? What phone are you trying to purchase?

Master

Re: I cannot purchase a new phone on Virgin Mobile website

It's listed on in stock list and said add to cart when I click on it, and it is LG Stylo 4.   However, it never adds to cart.

 

Agent

Re: I cannot purchase a new phone on Virgin Mobile website

Are you ordering the phone on the phone or the computer? @louisa.

Master

Re: I cannot purchase a new phone on Virgin Mobile website

My laptop, using Crome as my brouser.  And I already did clean the cashe and brousing.  Still cannot place the order

Agent

Re: I cannot purchase a new phone on Virgin Mobile website

Hi there, @louisa! Have you tried using a different browser? If you are still having issues placing the order, we recommend contacting our sales department dialing 866-277-6124.

Master

Re: I cannot purchase a new phone on Virgin Mobile website

I've tried diffrent brousers with same results.  After I select the phone it asks me to add it to cart, I click on the link but it never adding to the cart.  Nontheless it asks to fill in a payment information and when I click to submit the order it never goes anywhere, just stuck on that page.  Of course I can call, but the problem is that I am not the only customer whom having this exact same problem.  There are many others whom cannot place the order and experiencing this problem.   I really would like you to fix your website.  

Agent

Re: I cannot purchase a new phone on Virgin Mobile website

Hello, louisa. Have you tried on a different browser?