Virgin Mobile

It wont let me move my phone number from sprint

Highlighted
Whiz Kid

It wont let me move my phone number from sprint

I was a virgin mobile customer for a few years, and switched to sprint for a couple years. I'm trying to bring the same number back to virgin mobile and it says it's unable to be ported online, and the automated phone systems keeps sending me to sprint to talk to them.... and no one is answering the virgin mobile line, well within business hours.

3 REPLIES 3
Agent

Re: It wont let me move my phone number from sprint

Hey, @ECooper84! Let’s get you taken care of. Can you send us a private message with your phone number to verify your account? Thanks!

Whiz Kid

Re: It wont let me move my phone number from sprint

I too want to switch to another provider, Boost. But when I go to set up my new phone the site says my number is not eligible for porting.

 

How do I move my number from Virgin Mobile to Boost Mobile?

 

[edited for privacy]

Agent

Re: It wont let me move my phone number from sprint

Hi, debar14. Please send us a private message so we can assist you with that.