Virgin Mobile

New Phone

Whiz Kid

New Phone

I got a new phone and replaced it with my old phone on my Virgin Mobile account. I figured I would stay on the same plan this way. However for some reason I lost my 10 gb of high speed data per month and it is now only 2.5 gb per month. Any way this can be fixed?
2 REPLIES 2
Agent

Re: New Phone

Hi there! Definitely wanna look into that for you. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Whiz Kid

Re: New Phone

I have the same issue. I was upgraded to 10MB several months ago. When I got a new phone it changed me back to 5MB.