Virgin Mobile

Order handling and tracking

Highlighted
Whiz Kid

Order handling and tracking

I recently ordered a new android device on the 5th.

Payment was deducted on the 6th.

 

I originally thought I requested next day service but upon reviewing of the order summary email it does not appear to be applied.

It's been two days and I have not gotten a tracking number email.  I am without a phone in the interim so the delay in this processing is immensly inconvenient.  2 days to process a single device order is a bit excessive, especially considering it is now Friday evening and I expect orders do not get shipped out on the weekend.

2 REPLIES
Whiz Kid

Re: Order handling and tracking

My order number is

[***personal info removed***]

And no, I cannot text you with a code because my old phone is busted and I'm waiting for the replacement I just ordered.

Agent

Re: Order handling and tracking

Hey there! I'd be happy to help you. Please send me a Private Message with the order number so I can verify what's going on.