Virgin Mobile

Phone Changes Time Randomly

Whiz Kid

Phone Changes Time Randomly

I believe there is something wrong with the cell phone tower(s) in Greencastle, IN 46135.  The time on my phone randomly changes from the current time to 1 hour behind multiple times per day.  This has been going on for over a year.  This is the second VM phone I have had that does this.  My husband has the same problem, also with two different phones.  My mother, who is a Sprint customer, also has the same issue.  Please help!

3 REPLIES 3
Agent

Re: Phone Changes Time Randomly

Hi there! Did you check that the device Date & Time are set to automatic?

Whiz Kid

Re: Phone Changes Time Randomly

Yes. Even when our phones are displaying the wrong time, the correct time zone & set to automatic are selected.

Turning off the automatic time update is the only way to stop our phones from the time changing to the previous hour multiple times per day.
Agent

Re: Phone Changes Time Randomly

Hello, fitnessrenee. Thanks for the information. Let's take a closer look at this. Can you please send us the nearest cross streets and zip code where this occurs so we can check the network performance?