Its been over two weeks since JamieB pm'd me that it was automatic. Still no change. So what is the time period that
"automatic" implies?? In my original post the friend that got the "loyalty upgrade" does not use any of her data. While
I run out quite often each month. It has been suggested to me in conversation, that this is a no cost rave by VM for low data users only.
I’m glad that I found this thread. I am an extremely low data user, and I have been with Virgin Mobile for over 10 years. I also have NOT received a Free Loyalty member 10GB upgrade for my VM monthly plan. I have had numerous phones through Virgin Mobile, going way back to my Kyocera TNT Virgin Mobile Flip Phone, and Motorola Triumph, just to name a few. Not only that but just last Sunday, I purchased a new smartphone from the Virgin Mobile website. However, I could not use any promo codes for the purchase, since I have never received any codes in over 10 years. Nor perks, billing discounts, or upgrades.
Hey there, @DG2018! Thanks for contacting us. The increase of data allotment is only available for some grandfathered plans, not all of them. Please send us a private message with your phone number and PIN, that way we can take a closer look at this matter. In order to send a private message, just click on my name, then select the option that says "Send this user a private message". We'll be waiting for you!
I'm sorry. That doesn't make any logical sense. I'm on the same $35, 5GB plan as the others and I've been with VM since 2007. I don't understand why my grandfathered plan would be any different than the other grandfathered plans that have been previously discussed in this thread? Also not sure why you'd need a PIN to access some accounts, but not for other accounts. Some of the representatives in the beginning of this thread stated that they can access account information without it.
For security reasons, we are not able to access your account without the pin. To give you more details, please send us a private message with the information requested.