Virgin Mobile

Won’t let me buy new phone

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Whiz Kid

Won’t let me buy new phone

The Virgin Mobile mobile website isn’t letting me place an order for an LG Stylo 4. I’m currently using an iPhone 7 and wish to switch back. I called customer service yesterday and they said the problem would be resolved by today and it’s still not letting me place it. It moves to the billing and shipping page and says there’s something going on with the page and to call customer service. When I called yesterday, I was told everyone has been able to place an order that day, why can’t I?
1 REPLY 1
Agent

Re: Won’t let me buy new phone

Sorry to hear that, InstantlyMary. Let's do some investigating. Is the billing and shipping address the same? We will only ship to the billing address.