Virgin Mobile

it was determined my address is not valid.

Whiz Kid

it was determined my address is not valid.

Order a phone never receive my confirmation order, by the time my order was shipped I received a tracking by the rep who provided me it and said I will have my phone by 11/14/18 even though I order it on 11/08/18 and they say phones will be mailed in 2days.  After not receiving my phone on Tuesday 11.13.18 or by Wednesday 11.14 it was determined my address is not valid.  So I have to wait until they get the phone back in order for me to have a new phone mailed ou, and I originally wanted to cancel my services.. I should have went with my instincts.  Canceling my services

1 REPLY
Agent

Re: it was determined my address is not valid.

Hi there, @sheppaat! We apologize for this experience. Definitely want to look into this for you. Can you please send us a Private Message with your order number or tracking number so we can take a look at this?

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.