Virgin Mobile

tidal offer

Enthusiast

Re: tidal offer

I deleted the app and then reinstalled. We’re good thanks for your help.
Agent

Re: tidal offer

That’s so good to hear! If you have any additional questions or concerns, please let us know.

Whiz Kid

Re: tidal offer

What app do I download
Whiz Kid

Re: tidal offer

What app
Agent

Re: tidal offer

Hi, JustinWilliams. The offer is available through the Virgin Mobile website by logging into My Account. 

Whiz Kid

Re: tidal offer

I know I already have the add on but how do I link my tidal account to my virgin mobile account and when do it from the message virgin mobile sent me it’s says I don’t qualify
Enthusiast

Re: tidal offer

I've got an iPhone 5s with iOS 11. I signed up for the Tidal offer on the Virgin web site and I got a text message with a link. When I followed the link I got an error message that I wasn't eligible. But I went ahead and downloaded the Tidal app from the App store, and when I started it, it worked. It hasn't asked me to make an account and it says I have a HiFi subscription. I know Tidal offers a 90 day free subscription, but I think that's a Premium subscription. 

 

So, I guess the Tidal FAQ is wrong? Because it says if you use iOS, you have to create an account on Tidal first.

Enthusiast

Re: tidal offer

Yes I had the same experience. I just downloaded the app and suddenly it just started working without me having to enter any info.  Hoping I dont get charged sooner then expected.  

Whiz Kid

Re: tidal offer

Have you received any solution to this. I’m getting the same error and virgin tells me to contact tidal and tidal says contact virgin mobile
Whiz Kid

Re: Tidal Offer

I have the same error. Have you gotten any solutions