Virgin Mobile

$3 fee for restarting hotspot?

Enthusiast

$3 fee for restarting hotspot?

Tell me if I’m wrong, but, the only way to remove AND add a new 10 g hotspot, is to call in. It is Not available online at all. So how can I be charged for something I can only do over the phone, w/ live support?
3 REPLIES 3
Agent

Re: $3 fee for restarting hotspot?

Hello Sioux92. We can do it for free through here (if you have already added the $10). We can also remove the old one so you can then purchase a new one online. Feel free to send us a private message at any time.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Enthusiast

Re: $3 fee for restarting hotspot?

That's great, but for 2 years I was never charged a fee, bc I had to call in. Why can't the correct options be added to the site?
Agent

Re: $3 fee for restarting hotspot?

We're always working to improve our self service options. Not today, but who knows. There could be some stuff heating up in the future!