I am looking to switch carriers but I have an account balance that I would like refunded back to me. How do I go about getting the refund?
Hey there @steckk2 We'll need to review the account. Would you please send us a private message with your phone number, and pin?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
Hello JayZed. Thanks for contacting us. We're happy to assist you. We'll need to check your account to confirm if a refund is possible or not. If the money is still on the account balance, it can be done, but if the system took it for your plan already, it is not possible. If you'd like us to check, let us have your number and PIN in a private message, so we can assist you further. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25
Hi Bbykaylynn123! Sorry for the delayed response. Support is available from 6:00 a.m. to 10:00 p.m. CST. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".