I moved to Mexico thought I cancelled my account. I no longer have the same email I signed up with. I have forgotten my PIN. My Virgin phone does not work in Mexico! I have been charged for 5 months that I didn't use. I want to cancel my account, but there does not seem to be any way to do it! Please Help!
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Hi, I am having similar problems as you did. Do you know how you were able to find someone to help you? I've tried calling them, but all I get is the automated customer service nonsense. If you could tell me, that'd help me out a lot!
Hi, JamesK. Because we take keeping your account information secure very serious, we do have an option to help you when you cannot authenticate your account through our normal process. Please contact customer care at 1-888-322-1122 so they can take you through our Alternate Authentication process.
I have teh same problem. We moved to germany. Can;t reach a real person through that number. Can you please advise????
Hello, dontletthemknow. We apologize for the inconvenience. We want to help! Can you please send us a private message with your phone number to review this?