I recently changed phone company’s but want make sure the auto pay feature is not on anymore. I can’t log back in to my virgin account, I’m assuming because my account is now cancelled? So I’m not to sure how to disable it.
Hi there! If you ported the number to another carrier the account is automatically cancelled and if a card was registered in auto pay it will no longer be charged. If you would like us to confirm this for you, for your piece of mind. Please send us private message with your phone number and pin.