Hey there, @david! Click on the user name of the Social care agent. You will be taken to their profile. Click the "Send this User a Private Message" located on the right hand side. If you have any other question or concern, just let us know.
I'm attempting to transfer my number to a new carrier and cannot find my account number. I've tried my 10-digit phone number and I've looked all over the My Account section of Virgin's website. Please help!
You need to contact an agent to get your account number and porting PIN.
Virgin Mobile agents have "Social Care Virgin Mobile" avatars and when the mouse hovers over the avatar the word "agent" appears.
A PM can be sent by clicking on the avatar which opens up the Profile page where the option to send a PM is visible.
Agents can also be contacted on Facebook or Twitter.
i also need my account number. Do I need to sign in so that I can send a private message to the virgin mobile support team ?
Same question, I need my account number, I already logged in to the virgin mobil website, and sent a private message, yet the automated response indicates that I will get a response within 24 to 48 hrs, and I need it ASAP.
Hey there, erickmartin44! No worries – we’ll get you taken care of. Can you send us a private message with your phone number and PIN to verify your account? Thanks!