Hey there, Diana305! Do you need assistance accessing your account online? We can help! Feel free to send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Hey there, loliana! Good morning and sorry for the late reply!
To send us a private message, just click on the agent's username (RB-1991 in this case), and then look for the option that says "Send this user a private message".
In the private message, please include your phone number and 6-digit PIN.
We remain at your service!
I need access to my account number, and I called 1-888-322-1122 to see if I could get any help that way, but there was no option there that I could find to get the number from there. I read a few posts, and it seems like the majority of people had success finding it by posting here and waiting for a response from a Virgin Mobile employee.