Oh no! Sorry to hear that, michaelbivens67. Definitely want to look into this for you. Please send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Hey there, @Moreal! Thanks for being part of our Virgin Mobile Community. Definitely want to look into this for you. Please send us a Private Message with your phone number and PIN, so we can help you.
Note: For you to send me a Private Message you'll need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.