Virgin Mobile

Account Number

SOLVED
Whiz Kid

Re: How can I get my Account Number?

 I have to go out of town and don't have a way for anyone to contact me in the case something should happen.  My name is Terri  and I am greatly distress that I can not get into my phone which fell in the water.  I don't remember my password or so the password does not work. I just wanted to swith [phones[.   Can you help me""?  

 

 

 

Agent

Re: How can I get my Account Number?

Hi, @tinyt123 Just send us a private message & we’ll look into this for you.

Agent

Re: Account Number

Hey there, mike7775. Thanks for being in our Community. We're glad that we could help you get your account number in a private message. 

 

If there’s anything else that we can do for you, let us know. We're here for you!

Enthusiast

Re: Account Number

Account number
Highlighted
Agent

Re: Account Number

Hey there, @Waltonnnash. Thanks for reaching out to us! Would you please send us a private message with your phone number and pin? 

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

Whiz Kid

Re: Account Number

Is the only solution to this issue to come to the forum and request your account number from a service rep on the website? I tried calling the customer service number and it was never an option. Why is my account number not listed in my account?
Agent

Re: Account Number

Hey there, @COSGAR. Thanks for reaching out to us! Please send us a private message with your phone number and pin. 

Whiz Kid

Re: Account Number

Ok, I have a follow up question... how do I send a private message? Edit: I figured it out.
Agent

Re: Account Number

Understood, COSGAR. You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile.  On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the   Community member in the "To" field and off you go.

SD
Enthusiast

Re: Account Number

Is there anybody who can help me with getting my account number?