Virgin Mobile

Account Number

SOLVED
Whiz Kid

Account Number

I JUST NEED MY ACCOUNT NUMBER!! WHY IS THIS SUCH A COMPLICATED AND INFURIRATING TASK??

Agent

Re: Account Number

Hello JSouth1982. Once again sorry for the hassle there. Let me help. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number. 

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Whiz Kid

Re: Account Number

I also need my account number. Who can help?  

Whiz Kid

Re: Account Number

It should definitely be listed under "My Account". This is ridiculous.

McH
Enthusiast

Re: Account Number

I sense a pattern here, that your CUSTOMERS would appreciate ready access to their full account information, including the ever-elusive "9 digit Account Number". I wonder why VM MANAGEMENT has not picked up on this as yet???? I will be very grateful to a 'social care agent' who can assist me since this appears to be the most efficient method of obtaining the number. Thanks.

Whiz Kid

Account Number

I would like to know my account number.  I called the customer service number but I was not able to get to real human for the information.  Why is this inoformation so diificult to find?

Agent

Re: Account Number

So sorry to hear about this experience, oyama. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

Agent

Re: Account Number

Hey there @McH. We apologize for the troubles. Unfortunately, since this is sensitive information you will not be able to find it on your own. But, we can provided to you. Would you please send us a private message with your phone number and pin?

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

McH
Enthusiast

Re: Account Number

Just a public 'shout-out' to Joy.  She was very prompt and helpful in providing the information and service I was looking for!  Heart

Enthusiast

Re: Account Number

Is there an agent available to help get me my account number?

 

Thanks in advance.