Virgin Mobile

Account Number

SOLVED
McH
Enthusiast

Re: Account Number

I sense a pattern here, that your CUSTOMERS would appreciate ready access to their full account information, including the ever-elusive "9 digit Account Number". I wonder why VM MANAGEMENT has not picked up on this as yet???? I will be very grateful to a 'social care agent' who can assist me since this appears to be the most efficient method of obtaining the number. Thanks.

Whiz Kid

Account Number

I would like to know my account number.  I called the customer service number but I was not able to get to real human for the information.  Why is this inoformation so diificult to find?

Highlighted
Agent

Re: Account Number

So sorry to hear about this experience, oyama. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

Agent

Re: Account Number

Hey there @McH. We apologize for the troubles. Unfortunately, since this is sensitive information you will not be able to find it on your own. But, we can provided to you. Would you please send us a private message with your phone number and pin?

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

McH
Enthusiast

Re: Account Number

Just a public 'shout-out' to Joy.  She was very prompt and helpful in providing the information and service I was looking for!  Heart

Enthusiast

Re: Account Number

Is there an agent available to help get me my account number?

 

Thanks in advance.

 

Agent

Re: Account Number

Hi, abrasive! Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

Enthusiast

Re: Account Number

Thanks for your help, Royt!!!

 

Agent

Re: Account Number

You’re welcome! We remain at your service. Please feel free to contact us if you have any question/concern or if there's anything else we can assist you with. We'll be more than happy to help!

Whiz Kid

Re: Account Number

Hello, I would like some help finding my account number.