Account Number

SOLVED
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Whiz Kid

Retrieving account number!!

I need assistance retrieving my account number! I have called the support line and have been placed on hold for multiple times for more than 30 minutes each call! This is frustrating! I need help!

 

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Whiz Kid

Re: unbelievable. Worst service - account number

I am having the same issue. It is unbelievable that I've called five times and still have not been able to get ahold of an agent. Get your act together Virgin Mobile! This is unacceptable and Ridiculous!

 

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Agent

Re: unbelievable. Worst service - account number

Hi! We've replied to your private message. Please check your inbox.

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Agent

Re: Retrieving account number!!

Hi there, ca0011ca! We truly apologize for the late reply! We successfully received the private message you sent us about this matter.

 

If anyone else has the same request, feel free to send me (or any other Community agent) a private message including your phone number and PIN.

 

To send us a private message, just click on the agent's username (RB-1991 in this case), and then look for the option that says "Send this user a private message".

 

We'd love to help you!

 

RB-1991 (Robert)

Enthusiast

Cannot find account number

Been attempting to locate my account number for two days. First I was looped through the automated phone system and told my call would be answered in under thirty seconds ... thirty minutes later, the system hung up on me. Then I went round and round with my account online and the Virgin mobile app - still no luck. Finally got here, searched high and low for any information and the best responses I've seen are "DM me and I will get your account number for you." So I suppose that's what I have to resort to.

So, kind Virgin mobile gods, please help me get my account number?

 

EDIT: Finally got through to someone named Anne, got her to take my information and was immediately disconnected when I asked for my account number.

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Agent

Re: Cannot find account number

Hi, Kcjoz! Thanks for contacting us. We received your private message. We'll continue to assist you in private. 

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Enthusiast

Account Number

I need help getting my account number so I can switch plans. Can't seem to get a hold of a human.

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Agent

Re: Account Number

Hi there, @sed_Veronica! We received your private message. Please, check your inbox. Thanks! 

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Enthusiast

Re: Account Number

Can I also get my account number, please?

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Enthusiast

Re: account number

Can you also help me with locating my account number?