Hey there, @duvallite Thanks for contacting us. We're unable to discuss that information publicly. In order to assist you, you will need to send us a private message by clicking on my name, then selecting the option that says "Send this user a private message". We'll be waiting for you!
@brandydowlin All agents share the same inbox. You can send a private message to any agent and you will receive a reply as soon as possible, even if the one that you send it to is offline.