Account Number

SOLVED
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Enthusiast

Account Number

I believe that in order to receive my account number, I have to private message someone on the social care team. Who can help me?

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Enthusiast

Re: Account Number

Account number = phone number I believe but could be wrong.

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Whiz Kid

Re: Get account number and request phone unlock

I also need my account number
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Enthusiast

Re: Account Number

Thank you deathnote666. No, the account number is different and not accessible anywhere. It's a 9 digit number. I tried a variety of ways to contact support to get it and was successful using Facebook Messenger looking up Virgin Mobile for the user. They responded within about an hour, asking me to text message them from my phone to 8681 with my name, phone number, and PIN. They also asked the reason for switching. Once connected they were super helpful and friendly. Once I had all of the information, moving my number to my new phone and service only took a few minutes of my time to give my new company the information (all automated via a phone call) and then about an hour for the processing to take place in the backgound.

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Agent

Re: Get account number and request phone unlock

Hi there. Thank you for contacting us. Please send us a private message with your phoen number and pin code. Victor21

Enthusiast

Re: Account Number

I can't find my account number to switch phone carriers, Virgin Mobile doesn't work in the area that I have moved into and it won't let me make or receive phone calls.
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Agent

Re: Account Number

Hello Freddb4. Thanks for reaching out to us. We're happy to help. Please send us a private message that includes your number and PIN, so we can assist you further. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25

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Enthusiast

Re: Account Number

I sent you a private message, waiting on reply.
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Agent

Re: Account Number

Hey Freddb4! We replied to your private message. ~AmyM25

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Whiz Kid

Re: Get account number and request phone unlock

Hello,

I am moving to an area not covered by Sprint. I can't port my number without the account number and pin.

Any help would be appreciated.