Virgin Mobile

Account Number

SOLVED
Whiz Kid

Re: i need my account number

I would like my account number too.

My old phone died, I bought a new one, but I'm unable to activate the new one. Very frustrated !

Whiz Kid

Account number

Where do I find my account number?

Whiz Kid

Re: Account number

I need to find my account number too! and customer service is closed already to call in. This is ridiculous 

Whiz Kid

Re: Account Number

I would also like my account number sent to me. Thank you.

Agent

Re: Account number

Hi everyone! Thank you for reaching out to us here. We will be happy to assist you today. Can you send us a private message with your phone number and pin code to verify your account?

Whiz Kid

Finding account number

I don't know who or how I am supposed to "private message" someone at VM to get my account number. I have been trying for 2 days to reach a human who can help me find this information. Judging by the hundreds of threads relating to issues with locating account numbers, I would think SOMEONE at VM would make this easier....PLEASE HELP! Emailing customer service or calling does NOTHING. HELP!!!

Agent

Re: Finding account number

We are sorry for this hassle. We have replied to your private message. Please check your inbox. Thanks.

Whiz Kid

Re: Account Number

Please, what is my account number, I am changing providers and need my account number.  Have been  trying for and hour and a half by phone and continue to get cut off!!!!

 

Rebecca

Agent

Re: Account Number

Hello, @rmwells1. Thanks for contacting us. We value your privacy. Please delete your account information from public and send is a private message instead.

 

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".

Enthusiast

Re: Account Number

Hello there, I also have PMed. Thanks. Need my account number.  long wait on hold and then disconnected. It's possible that the agent I PMed has gone offline, so who is online and can help? Thanks!