Virgin Mobile

Account Number

SOLVED
Enthusiast

Re: Get account number and request phone unlock

I sent an email, was that correct? It said its would take 24-48 hours to get back to me. I just want my account number is it seriously going to take that long?
Agent

Re: Get account number and request phone unlock

Hey there! If you send the Private Message here, it won't take 24 hours. To send a Private Message, please click on the person's name, this will take you to their profile. You'll see the option to send it there.

Whiz Kid

Re: Need Account Number

Hey I need to find my account number. Could you provide that for me.

Agent

Re: Need Account Number

Hi, kyle5555. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

Enthusiast

Re: How can I get my Account Number?

I also need my account number?
Agent

Re: How can I get my Account Number?

Hey there! I'd be happy to help you. Please send me a Private Message with your phone number and PIN to further assist you. 

Enthusiast

Re: How can I get my Account Number?

Hi,

 

  I'd like to get my account number please.

 

Thank you!

 

J

Agent

Re: How can I get my Account Number?

I'd be happy to help you. Please send me a Private Message with your phone number and PIN. 

Whiz Kid

Re: Account Number

I've been trying for a week to get my account number. 7 hours of hold time and approximately 10 minutes of actual talk time with a person. They say they are going to transfer me to another person that can give me my account number. Then, I get hung up on. I've reported this to three people. Three times those people say, "if you get disconnected, I will call you back. No worries.". I get hung up on. No one calls me back. I Need My Account Number. I hate the customer service of this company! You should fix your protocal, as having heavily accented people answering and then getting no results feeds into lesser minded individuals' racist tendencies. It is very frustrating that a simple thing like getting my own account number after 10 loyal years is such a problem!!!!!
Agent

Re: Account Number

Really sorry to hear about this, Emmapauley. Please send us a private message so we can assist you with that.