Hello Beng! Please send us a private message to assist you. In order to send us a private message, you will need to click on one of the agents profile (they will marked as such), click "send this user a private message".
Hi, HLCFA. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.
No worries! We can definitely help you out with that, @picklesbiscuit. Just send us a private message with your phone number and PIN to verify your account.