Virgin Mobile

Account Number

SOLVED
Agent

Re: Account Number

Hello. For account number requests please send a private message to any of our agents at any time. Our shared inbox ensures that you receive a reply as soon as possible.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page. 

Enthusiast

Account number

How ca I get my account number?
Agent

Re: Account number

Hey there @f1h1m We apologize for the inconvenience. Would you please be so kind to send us a Private Message, so we can further assist you? 

 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message. 

 

~JoyP.

Whiz Kid

Porting to a different carrier

How do I obtain my Account number and password for porting my phone to different carrier?

 

Agent

Re: Porting to a different carrier

Hello @kat97. We'll be more than happy to assist you! Would you please send us a private message, so we can further assist you? 

 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message. 

 

~JoyP.

 

Whiz Kid

How do I get my account number

I need my account number but can't seem to find it. They should really make it easier.

Whiz Kid

Re: I need my account number!

I need to get my account number. 

 

Agent

Re: I need my account number!

Hi! We have replied to your Private Message. Please check it out. 

Enthusiast

Need Account Number

I also need my 4 account numbers and also unlock 2 of my iphone.

 

Asking the e-mail department got this reply but everywhere I've read, calling Virgin Mobile is difficult.

 

"Hello Mr. Henry,
 
I am always happy to assist you with any requests that you may have 
regarding your accounts.

Unfortunately, I do not have access to the account number on our system 
and you will not find it on your online account either. If you would 
like to have your account number, please contact us at phone number 
1-888-322-1122. We do not have a menu option to reach a live adviser 
right away. Our automated system will always attempt to assist you first
and if not able to resolve your issue, it will eventually connect you to
a live representative. 

If you would like to, you may provide us with an alternate contact 
number and the best time to call you in order to connect you with an 
account specialist who will provide you with this information. 

If you need additional assistance, feel free to let us know how we can 
assist you further or feel free to check "My Account" via 
virginmobileusa.com for helpful tips to get your answers right away! 
 
Thanks,  

Maria A.
Virgin Mobile Customer eCare Team
www.virginmobileusa.com"

Whiz Kid

Re: I need my account number!

Can you assist me