Hi, organmik420. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.
seems like this is the thread to request the account number. If one of the admins were to DM me to get the necessary information that would be greatly appreciated. Thank you.
Hi Zmays. We'll be happy to help you. Please send us a private message that includes the phone numbers and PIN #s, so we can assist you further. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25
I would like to get the unlock number for my phone as well. If one of the admins could shoot me a DM to get that set up that would be appreciated.
Hi there litza1. To unlock a phone, it needs to have been active on a Virgin mobile account for 12 months. Victor21