Hello, @DarkNesoi1689. Thanks for contacting us. We'll be happy to help. To assist you further, please send us a private message with your phone number and PIN.
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".
Hi there, @rwayne93! Thank you for contacting us. We apologize for this experience. Definitely want to look into this for you. Please send us a Private Message with your phone number and PIN.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Hey, @nicholasanspree! Let’s get you taken care of. Can you send us a private message with your phone number to verify your account? Thanks!