Virgin Mobile

Activate button on the site doesn't do anything.

Whiz Kid

Re: Activate button on the site doesn't do anything.

Hi all. New here. I'm having the exact same problem as the OP. The only difference is that the auto-email reply when I requested help is now about 2 weeks old. I'm a long-time Virgin Mobile customer and bought my new phone through the site. Very frustrating! It would be nice to use my new phone!
Agent

Re: Activate button on the site doesn't do anything.

Sorry to hear about this, DanVelco. Can you please send us a private message? 

Whiz Kid

Re: Activate button on the site doesn't do anything.

Sure, how do I do that? What info do you need?

Agent

Re: Activate button on the site doesn't do anything.

Follow these steps:
Click on the user name of the Social care agent. You will be taken to their profile.
 Click the "Send this User a Private Message" located on the right hand side. 
Type your message in the new window and click Send.