Sorry for the late response. Actually, the device that Assurance Wireless provides to customers, are feature phones. But they are always being working to bring you a better service.
you will never get a better phone they are making a fortune on crap they give you basic Government standard phone and they rake in the cash for service they provide.. the workers are simply drones who will not complain as they are all minimum wage and are brainwashed to acceptance levels. They have the resources, but will cut into their yacht maintainance and Cadillac upgrades move on to safelink or smart phone criteria with other free Government phones companies
They are actually giving out ZTE Quest smartphones now. Kinda junk for anything other than calls and texts with only 512k ram though. Limited internal storage.
Also, your plan drops to 350 mins per month. Still unlim txts. and you only get 500M data per month
I find all of these comments and moans and groans so funny, because I have assuarrance wireless and I get my service for free, no charge from the state of Utah, and I have had the same get this " FLIP PHONE" that they started with first and no one from assurance has ever sent me any upgrade optiions to replace or upgrade my free phone in almost 7-10 years now, I do although get upgrades on my service that's provided so I don't complain about free, although something newer would sometimes be nice, doesn't have to be all high tech either just newer.