Virgin Mobile

Assurance Wireless Phone Upgrades

SOLVED
Agent

Re: Assurance Wireless Phone Upgrades

Good morning, Theresa692! We're sorry to hear about the situation with your phone.

 

But to get further assistance concerning this issue, you need to contact Assurance Wireless' Customer Support at: 1-888-898-4888.

 

You can also report your issue through their e-mail address at: ourteam@assurancewireless.com.

 

We sincerely hope they can help you out with your concern.

 

RB-1991 (Robert)

Whiz Kid

Re: Assurance Wireless Phone Upgrades

How do I go about getting a different govenrment phone
Whiz Kid

Re: Assurance Wireless Phone Upgrades

I would like to trade my old government phone for a touch screen phone.
Agent

Re: Assurance Wireless Phone Upgrades

Hi, Prew24! Thanks for reaching out to us. To get further assistance with your request, we suggest you contact Assurance Wireless support at their Social Media channels or call them at their customer care phone number:

 

-Facebook: https://www.facebook.com/AssuranceWireless/
-Twitter: @AssuranceCare
-Customer care 888-321-5880 

Whiz Kid

Re: Assurance Wireless Phone Upgrades

To say you'd rather we use the phones sent by Assurance Wireless, but then turn around and post a list of discontinued phones can not, is not a suitable answer if you're a cell phone provider. Surely you can offer better phones than this list.
And I did read the merger fail. With the list of discontinued phones you offer, and the constantly upgrading of Access Wireless' up-to-date phones, don't you think an asking price of 70% of Access's company was a bit too steep.
We need better phones too. Not everybody on this program is lazy and don't want to work. Some of us are struggling and just having a good working phone means a lot.
Think about it!!!
Whiz Kid

Current Phones

What are the new compatible phones right now thatr currently works with assurance?

Highlighted
Agent

Re: Current Phones

At the moment, there is not a list of compatible phones available. An updated list will be made available within the next week. Meanwhile, if you need a phone, we recommend you contact Customer Care for assistance.

 

EdwinRG

Enthusiast

Re: Current Phones

Assurance now has a section of phones for sale on the website but they are used/refurb and cost more than new/retail

 

https://shop.assurancewireless.com/phones.html

Heavy Hitter

Re: Current Phones

SWAPING A PHONE ON ASSURANCE WIRELESS SHOULD BE BETTER WHEN YOU,LL LOG ON YOUR ACCOUNT AND SEE A LIST OF PHONES THEY SAY ARE COMPATIBLE AND YOU,LL TO SWAP YOUR PHONE FOR ONE THESE PHONE THEY WON,T LET YOU,LL DO IT

SAYING ITS NOT COMPATIBLE VERY UNREASONABLE WHY HAVE A LIST OF PHONES THEY SAY ITS COMPATIBLE WITH ASSURANCE WIRELESS THEN THEY WON,T ALLOW THE PHONE ON ASSURANCE WIRELESS THEY HAVE THE TECH AND MONEY TO DO IT!

TO ASSURANCE WIRELESS AND VIRGIN MOBLIE WORK TOGETHER AND MAKE ALL

YOUR PHONES ON THAT SWAP LIST BE COMPATIBLE TO ASSURANCE WIRELESS BE FAIR AND REASONABLE TO ASSURANCE WIRELESS CUSTOMERS ITS THE RIGHT AND 

FAIR, REASONABLE THING TO MAKE IT HAPPEN FOR ALL FAITHFUL AND LOYAL CUSTOMERS OF ASSURANCE WIRELESS !

 

 

Heavy Hitter

Re: Current Phones

SWAPING A PHONE ON ASSURANCE WIRELESS SHOULD BE BETTER WHEN YOU,LL LOG ON YOUR ACCOUNT AND SEE A LIST OF PHONES THEY SAY ARE COMPATIBLE AND YOU,LL TO SWAP YOUR PHONE FOR ONE THESE PHONE THEY WON,T LET YOU,LL DO IT

SAYING ITS NOT COMPATIBLE VERY UNREASONABLE WHY HAVE A LIST OF PHONES THEY SAY ITS COMPATIBLE WITH ASSURANCE WIRELESS THEN THEY WON,T ALLOW THE PHONE ON ASSURANCE WIRELESS THEY HAVE THE TECH AND MONEY TO DO IT!

TO ASSURANCE WIRELESS AND VIRGIN MOBLIE WORK TOGETHER AND MAKE ALL

YOUR PHONES ON THAT SWAP LIST BE COMPATIBLE TO ASSURANCE WIRELESS BE FAIR AND REASONABLE TO ASSURANCE WIRELESS CUSTOMERS ITS THE RIGHT AND 

FAIR, REASONABLE THING TO MAKE IT HAPPEN FOR ALL FAITHFUL AND LOYAL CUSTOMERS OF ASSURANCE WIRELESS !