Bought a "new" phone, seems used?

Enthusiast

Bought a "new" phone, seems used?

I just used my balance to buy a Samsung Galaxy A20.  I received the phone in the mail and it came in a generic white box, the phone was loose in the box, and the charger and plug are loose too.  Did I get a pre-loved phone? 

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Heavy Hitter

Re: Bought a "new" phone, seems used?

Hmmm...the phone I received yesterday came in an official black Samsung box. Packaged nice and pretty.