I have an old pay as you go kyocera flip phone that was on auto pay, but the account was newly charged every 3 months, rather than the payments being deducted from the balance. I would like to transfer the remaining balance to my iphone prior to the changeover to Boost, or buy a new phone with the balance. I sent an email but got no reply. I've been trying to send a private message, but my browser doesn't give me the option to contact anyone. after I click a customer service person's profile. It says "contact me" but nothing happens. Please help! Thanks
Hello, @artwire. We have answered your questions through PM. If you have anything else we can assist you with, feel free to let us know.
I find it astonishing that you have almost $300 of my money on account, and VM is now saying that the balance cannot be transfered to another phone number (my second VM account) -despite the fact that the phone with a balance is probably too old to even use with the new Boost service-- nor am I able to use the accrued funds to purchase a new phone (if it is an apple device). This feels like an extremely unreasonable stance, given that you're basically going out of business, and presumably your new owners want to keep as many customers as they can. Better business practice suggests that efforts should be made to accommodate users who are not only inconvenienced by this situation, but who have been loyal customers in the past. Surely some sort of accommodation can be made.