Virgin Mobile

Can't Change Phones Via Website

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Whiz Kid

Can't Change Phones Via Website

Hi,

I need to swap phones but the website doesn't work when I try to swap. It was asking me to choose a plan, but provided no options, and now the next button doesn't work/respond when I press it at any stage of the process. I've been trying this for over an hour on different devices--this is not the first time I have had this problem with Virgin Mobile's site and it has been extremely frustrating. I can't call you because the only working phone I have is my broken phone I'm trying to replace--please contact me with a solution ASAP. 

Thank you.

 

10 REPLIES 10
Whiz Kid

Re: Can't Change Phones Via Website

I am having this exact same issue. 

Whiz Kid

Re: Can't Change Phones Via Website

I'm having the same issue here too.

Enthusiast

Re: Can't Change Phones Via Website

Same problem here.

Agent

Re: Can't Change Phones Via Website

Hi there! Definitely wanna look into that for you. What is the model of your new phone? 

Enthusiast

Re: Can't Change Phones Via Website

It’s an IPhone XR
Agent

Re: Can't Change Phones Via Website

Hi, Itsmemike. Is it an unlcoked iPhone XR?

Enthusiast

Re: Can't Change Phones Via Website

I bought it from virgin mobile A few days ago, I believe it’s locked?
Agent

Re: Can't Change Phones Via Website

We want to take a look at this. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

Enthusiast

Re: Can't Change Phones Via Website

website said i was activated , but the phone was never able to "configure the device for service" or whatever and it won't make/recieve calls/texts.