Can't activate/swap my phone

SOLVED
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Whiz Kid

Can't activate/swap my phone

Put in all my info and when I get to the activate button nothing happens.

1 ACCEPTED SOLUTION

Accepted Solutions
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Agent

Re: Can't activate/swap my phone

Hi there! We want to help! Please, send us a private message with the device's info, your number and PIN, so we can assist you further. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25

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14 REPLIES 14
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Agent

Re: Can't activate/swap my phone

Hi there! We want to help! Please, send us a private message with the device's info, your number and PIN, so we can assist you further. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25

View solution in original post

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Whiz Kid

Re: Can't activate/swap my phone

I havve the same problem

 

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Agent

Re: Can't activate/swap my phone

Hi there sanaturu12. To be able to assist you best, please send us a private message with the details and we will look into it. Victor21

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Whiz Kid

Re: Can't activate/swap my phone

Problem solved.  Thanks for adding my old phone back to my plan.  Nice work Virgin

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Whiz Kid

Re: Can't activate/swap my phone

Please help. I am having the same issue.

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Agent

Re: Can't activate/swap my phone

Hi, bzeit19. Please send us a private message so we can assist you. 

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Whiz Kid

Re: Can't activate/swap my phone

I'm having the same problem

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Agent

Re: Can't activate/swap my phone

So sorry to hear about this experience, @JB17. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message. 

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Whiz Kid

Re: Can't activate/swap my phone

 

I'm having this same issue - it's been several days and that button does not work. Luckily my current phone does not have any major issues. I need this resolved or I will return the phone and go elsewhere, thanks!