Virgin Mobile

Can’t call

SOLVED
Whiz Kid

Can’t call

Every time I try to make a call it says my account doesn’t have enough money. But, my bill isn’t until 12/20 and I have auto payments setup. Please help
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Can’t call

Hello Kelvin4. If you're dialing local numbers, make sure that you're dialing the full 10 digit number (area code included). You can also try added a 1 before the 10 digit number. If you're dialing international, and you have added an international add-on that includes the country you're calling, we would need to take a closer look. Let us know how it goes.

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3 REPLIES 3
Agent

Re: Can’t call

Hello Kelvin4. If you're dialing local numbers, make sure that you're dialing the full 10 digit number (area code included). You can also try added a 1 before the 10 digit number. If you're dialing international, and you have added an international add-on that includes the country you're calling, we would need to take a closer look. Let us know how it goes.

View solution in original post

Highlighted
Whiz Kid

Re: Can’t call

Worked thanks
Agent

Re: Can’t call

You're welcome. We remain at your service.