Virgin Mobile

Can't make calls or texts

Highlighted
Whiz Kid

Can't make calls or texts

I just activated my phone and now when I try to make a call it sends me to an extrenal operator staing I need a credit card, if I text it says call support with error code 97. My internet works fine. If my mom calls my new number it goes to the voicemail of someone named Stephen Jones. Tried getting ahold of support through facebook with no response. Website says activated and everything is great.

20 REPLIES
Wizard

Re: Can't make calls or texts

Did you do a carrier reset and a PRL and Profile update (Android) or a Service Update (iOS)?

 

If you did, and these operations completed satisfactorily, then it is likely there is a problem in the way your account is set up and an agent would need to review it and make any necessary corrections.

Agent

Re: Can't make calls or texts

Hey there, HunterC1998! We can help you with that. Please send us a private message so we may review your account.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page. 

Master

Re: Can't make calls or texts

 
Agent

Re: Can't make calls or texts

Hi there, @Izzy23. Are you having issues to make calls and send texts?

Master

Re: Can't make calls or texts

Yes
Agent

Re: Can't make calls or texts

What happens when you try to make a call @Izzy23? Do you get an error message? If yes, what is the error message?

Master

Re: Can't make calls or texts

It says cellular network not available for voice calls
Agent

Re: Can't make calls or texts

We will be waiting for the private message to continue assisting you @Izzy23.

Master

Re: Can't make calls or texts

It won't let me